Enhancing support and maintenance services with an agentic layer

I will cover the following topics:

• Support and maintenance models
• Agents and "human-in-the-loop" systems
• Semi-agentic maintenance
• Utilising company know-how in an agile, self-improving way
• Budgets, staffing, and scalability
• The near future of support and maintenance
• The human premium

I will focus on practical, real-world examples. We will discuss the elements that provide genuine value to both agencies and clients, rather than using AI for tasks that offer nothing more than the illusion of productivity. Finally, we will explore the balance between AI agents and the irreplaceable human element.